montrent

Cancellation Policy

Last updated: 17 June 2026

*Montrent is the trading name of Balto Ultimo d.o.o., a limited-liability company registered in Montenegro.*

This Cancellation & Modification Policy explains how you can cancel or change a confirmed booking with Montrent (montrent.me), what happens if you cancel late or do not arrive, and how refunds work given the way we take payment. It forms part of our Terms of Service and is governed by the laws of Montenegro. All prices are quoted in EUR and are final and all-inclusive, with no hidden fees.

Because Montrent does not take any online prepayment, most cancellations are completely free of charge. Please read the sections below so you know exactly where you stand.

How Our Booking Works

When you send a request through our website, the booking is not automatically confirmed. The owner reviews your request and manually confirms the exact car and the total price. You pay at pickup — there is no card charge or deposit collected online at the time of booking.

This matters for cancellation: since nothing has been paid in advance, cancelling before pickup means there is nothing to refund and no charge to you.

Free Cancellation Up to 48 Hours Before Pickup

You may cancel your booking free of charge up to 48 hours before the scheduled pickup time stated on your booking confirmation.

  • Because no online prepayment is taken, free cancellation simply means no charge — there is no payment to return.
  • A booking is only firm once we have confirmed it. A request that has not yet been confirmed can be withdrawn at any time.
  • We recommend cancelling as early as you can so we can offer the car to another customer.

How to Cancel or Modify a Booking

To cancel or change a confirmed booking, please contact us using any of the following:

  • Reply directly to your booking confirmation email — this is the fastest way for us to match your request.
  • Use the Contact page on our website.
  • Message us on WhatsApp.

Please include your name and booking details so we can identify your reservation quickly. A cancellation or change is only effective once we have acknowledged it to you; please wait for our confirmation rather than assuming the change is done.

Our team provides support in English, Russian and Turkish.

Late Cancellation and No-Show

If you cancel less than 48 hours before pickup, or you do not arrive at the agreed time and place (a no-show), your booking is treated as cancelled and the car is released for other customers.

  • As no prepayment is held, a single late cancellation or no-show does not result in an automatic charge.
  • We simply ask that you let us know as soon as possible, especially for airport meet-and-greet and delivery bookings (Tivat (TIV) and Podgorica (TGD) airports, and Budva, Kotor, Bar, Herceg Novi and Podgorica city), where a representative is dispatched to meet you.
  • Repeated no-shows or last-minute cancellations may, at our reasonable discretion, affect our ability to accept future bookings from the same customer. We will always act fairly and proportionately.

If you are delayed (for example, a late flight), please tell us — we will do our best to adjust the pickup rather than treat it as a no-show.

Modifying Dates or Changing the Car

You can ask to change your dates, pickup/return location, or vehicle at any time before pickup.

  • All changes are subject to availability.
  • A change may lead to a different total price (for example, different dates, a longer or shorter rental, or a different car class). We will tell you the new price before confirming the change, and the booking only changes once you accept it.
  • The standard requirements still apply to the modified booking: a valid driving licence, passport/ID, and a payment card in the main driver's name, together with the minimum driver age and minimum licence-holding period shown on the car and your confirmation.
  • If you wish to add cross-border travel (Croatia, Albania, Bosnia and Herzegovina, Kosovo or Serbia), this must be declared in advance so we can arrange the green card and any cross-border fee.

Early Return

If you return the car earlier than the agreed return date, please let us know as soon as possible.

  • The rental is based on the period confirmed at booking. Because that price is agreed in advance, an early return does not automatically reduce the total, but we will always try to find a fair solution where circumstances allow.
  • Returning the car early does not change the fuel policy: the car is collected with a full tank and should be returned with a full tank (full-to-full).
  • Your refundable security deposit is taken at pickup and returned after the car is checked and found undamaged, regardless of whether you return early. Any liability for damage remains limited to the insurance excess as shown on your confirmation.

Refunds

Because Montrent does not collect any online prepayment:

  • Cancelling before pickup does not involve any refund, because no advance payment has been made.
  • The security deposit is only ever taken at pickup (not before), and is returned to you after the car is returned undamaged. The exact amount is shown on your booking confirmation.
  • If you have any genuine concern about a charge after the rental ends — for example regarding the deposit, the excess, tolls (such as the Sozina tunnel) or traffic fines — please contact us and we will review it fairly.

Tolls and any traffic fines incurred during your rental remain the renter's responsibility.

Our Right to Cancel

In rare cases we may need to cancel a confirmed booking — for example due to an accident involving the vehicle, a mechanical fault, or other events beyond our control. If this happens, we will let you know as quickly as possible and, where we can, offer a comparable alternative car. As no prepayment is taken, you will owe nothing for a booking we are unable to honour.

Contact Us

For any cancellation, change, or question about this policy, please reach us via the Contact page or on WhatsApp. We are happy to help in English, Russian and Turkish.